Checks for a new club

In short

A new club is delivered from a sign-up form and a template. The form sometimes says less than the club needs, and the template sometimes leaves a trace of another club. Ten minutes in the first week, on the list below, catch both before a member does.

The list

1. The app's links. The menu and the map open the right pages. They are set in the app editor; see Add the menu and map links.
2. The legal links. Privacy, terms and the website point at this club, not at another. See Legals.
3. The logo link, the browser tab icon and the app name belong to this club. See Change your logo and app name.
4. The language. The app, the Wallet Pass and the messages are in the language the club asked for; the form and the rewards sometimes disagree.
5. The gifts the club expected exist: welcome gift, birthday gift, punch card. A form that said "no" to one of them delivered the club without it; see Gifts.
6. The levels have their images. A level on the Wallet Pass needs one image per level under Conditional views; without it the level does not show. See Wallet Pass.
7. The sender names. SMS sender and email sender carry this club's name, not the template's. See SMS and sign-in codes.
8. SMS credit and the credit control are in place before the first campaign. See SMS and sign-in codes.
9. The Location list holds every branch that will send sales, with the right Branch IDs. See The POS integration.
10. The users. Every login the club asked for exists and sees the modules it needs; see No permissions, or a page you cannot see.

Something belongs to another club

A club prepared from a template or from another club can keep the other club's tab icon, email sender, logo link or privacy link. It is a setup leftover, not a fault of the club: tell your provider which field, and your provider corrects it.

When to write to your provider

Write with the item number from the list above, the club, and a screenshot. See How to ask for help.